Don't let a little dispute injure a great friendship.
When you realize you’ve made a mistake, take immediate steps to correct it.
Smile when picking up the phone. The caller will hear it in your voice.
Marry a man/woman you love to talk to. As you get older, their conversational skills will be as important as any other.
Spend some time alone.
Open your arms to change, but don't let go of your values.
Remember that silence is sometimes the best answer.